Privacy Policy

This website is operated by 

Concorde – Espace Culture

c/o fodac, 28 rue du Village 

1214 Vernier, Switzerland

info@concorde.ch

https://www.concorde.ch

The data controller is FODAC (Foundation for the Development of Arts and Culture). We collect and process your data in accordance with the Federal Data Protection Act (FDPA), which has been in force in Switzerland since 1 September 2023.

We collect the following personal data, depending on how you use our website and services:

• Contact details: surname, first name, email address
• Browsing data: IP address, browser type, pages viewed
• Box office data: information provided when purchasing tickets, including the use of reduced or special rates
• Hotel booking data: information provided when making a booking
• Donation data: information provided when making an online donation
• Social media data: interactions via our pages or content on Facebook, Instagram, Vimeo, LinkedIn and TikTok

Your data is processed for the following purposes:

• To manage newsletter subscriptions
• To provide information about our activities, events and content
• Analysing the use of our website and social media to improve the user experience
• To promote Concorde’s activities via social media and embedded content (Vimeo, Instagram, Facebook, LinkedIn, TikTok)
• To provide a personalised and high-quality service

Our contact details (audience members, partners, etc.) are centralised in a customer relationship management (CRM) system provided by Arenametrix. This system enables us to manage our contact lists, segment our audiences and tailor our communications to your interests and your history with Concorde. The data is hosted within the European Union. It is neither sold nor shared with third parties outside Concorde – Espace Culture.

Ticket purchases for Concorde’s cultural programme are managed via an external platform (Smeetz). This service provider is responsible for data processing during the transaction.

We only receive from this provider the data necessary for managing our relationships with the public (e.g. name, email address, number of tickets), in accordance with their privacy policy and the Data Protection Act.

Our newsletter is managed via the Brevo service. When you sign up:

You will receive the newsletter if you are, or have been, associated with the Concorde team, or if you have subscribed to the newsletter.

Your data is hosted within the EU.

With your explicit consent, we may send you offers and promotional communications relating to Concorde’s activities, including:

• box office offers for our cultural programme;
• combined offers linking tickets with catering or accommodation (La Noisette Restaurant, Les Loges Hotel);
• special offers for the venue’s bar and social areas;
• benefits reserved for our loyal audiences or regular visitors.

These communications are sent via Brevo, Smeetz or Mews, depending on their nature, and managed in Arenametrix. 

You can unsubscribe from our communications or withdraw your consent at any time, via the unsubscribe link included in every email or by contacting us at info(at)concorde.ch.

Your data is hosted within the EU.

Bookings at the Les Loges Hotel are managed via the Mews software. This service provider processes the data required to manage your stay (name, contact details, payment method). We only receive from this provider the data necessary for our relationship with our guests, in accordance with their privacy policy and the LPD.

We use cookies and third-party services to:

Analysing website traffic (Google Analytics);

Embed content (Vimeo videos, Instagram posts, etc.);

Enable interaction with our social media platforms (Facebook, Instagram, LinkedIn, TikTok).

When you first visit our website, you can accept or decline cookies via a consent banner. You can also manage cookies in your browser settings.

We use Google Tag Manager to deploy and manage measurement and tracking tools on our website. Through this tool, tracking pixels may be activated for the following platforms: Facebook/Meta, Instagram, TikTok and LinkedIn. These pixels enable us to measure the effectiveness of our advertising campaigns and improve the targeting of our communications. Some of these service providers host data outside the European Union. We invite you to consult their respective privacy policies.   

We have an active presence on the following platforms: Facebook, Instagram, Vimeo, TikTok and LinkedIn. When you interact with us via these platforms, your data is also processed by these providers in accordance with their own privacy policies.

We have no control over the processing carried out by these platforms. We invite you to contact these platforms directly with any questions regarding their practices.

Your personal data is only disclosed to third parties where strictly necessary for the purposes described in this policy, and only to the following service providers:

Box office platform (Smeetz)

Newsletter service (Brevo)

Audience engagement (Arenametrix)

Technical service providers (web hosting, website maintenance)

Donation platform (iRaiser)

Hotel booking platform (Mews)

All service providers are contractually obliged to respect the confidentiality and security of your data.

We will take all appropriate measures, as far as possible, to ensure that the recipient organisation is committed to keeping your data confidential and secure.

Your data will be retained:

For as long as is necessary to fulfil the purposes for which it was collected

Until you request its deletion (e.g. unsubscribing from the newsletter, written request)

In accordance with statutory retention obligations.

In accordance with the LPD, you have the following rights:

Right to information regarding the data we process

Right to rectification

Right to erasure

Right to object to processing

To exercise your rights, please contact us at: info(at)concorde.ch

If you believe that the processing of your personal data does not comply with the applicable legislation, you also have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC).

This privacy policy may be updated at any time. The document was last revised on 8 June 2026. 

Last updated: June 2026
Version: 1.0