Terms and Conditions of Sale

These general terms and conditions of sale apply to all tickets sold by Concorde – Espace Culture, whether online, by telephone, by email, at the box office or at its partners’ sales outlets. 

Any order implies unconditional acceptance of these general terms and conditions of sale.

Online ticket sales are handled by the Smeetz SA platform.

The maximum number of tickets that can be purchased in a single order is 15. For any requests exceeding this limit, groups are invited to contact the box office directly by email at billetterie(at)concorde.ch. 

Prices are shown in Swiss francs (CHF). 

The applicable rates are those in force at the time of purchase.

Payment for tickets can be made using the payment methods available at the time of booking.

All bookings are firm and final once payment has been confirmed.

Those eligible for reduced fares are:

• children under 12; 
• young people under the age of 26;
• those eligible for the ‘20 ans 20 francs’ scheme; 
• recipients of AVS (Old Age and Survivors’ Insurance);
• recipients of AI (Disability Insurance);
• people registered as unemployed in Switzerland. 

Those eligible for special fares are: 

• performing arts professionals;
• residents of the City of Vernier;
• carers and support workers for people with disabilities.

Access to reduced and special rates is subject to the presentation of valid proof of eligibility at the time of purchase and upon entry to the venue. 

Acceptable proof includes:

• A valid official identity document showing the date of birth; 

• An AVS card or any valid official document proving entitlement to AVS;

• An AI card or any valid official document proving entitlement to AI;

• A valid certificate of unemployment in Switzerland;

• A professional card, a certificate of employment or any valid document proving professional activity in the performing arts;

• A valid official identity document, together with a recent proof of address or a valid certificate of residence, confirming actual residence within the territory of the City of Vernier;

• Any document proving the status of a carer or support person for a person with a disability. 

In the absence of supporting documentation, you may be required to pay the difference between the reduced rate and the full rate.

The categories of beneficiaries and the amounts of the reductions are published on the Concorde – Espace Culture website and are subject to change at any time.

Certain shows or performances may be offered on a ‘no concessions’ basis. In such cases, no reduced rates, special rates, season tickets, discount cards or promotional offers may be applied.

Discounts and benefits are neither cumulative nor retroactive, unless otherwise stated.

The ticket may be presented in electronic format on a mobile device, printed on white A4 paper, or on a specific ticket issued by the box office staff. 

Once payment has been confirmed, the ticket will be emailed to the address provided at the time of purchase. The ticket can be printed and collected from the ticket office up to thirty minutes before the start of the performance. 

If you have difficulty receiving your ticket or if it is lost, the box office can issue a replacement upon presentation of proof of identity.

Anyone entering the auditorium must be in possession of a valid ticket. 

Security checks and checks on the validity of tickets and proof of eligibility for concessions are carried out at the entrance to the auditoriums. 

Any ticket that is forged, damaged or obtained fraudulently will be refused.

For performances with unreserved seating, admission to the auditorium is guaranteed until the start of the performance.

For performances with numbered seating, your seat is guaranteed up to five minutes before the start of the performance.

In the event of a delay, entry to the auditorium may be postponed or refused depending on the artistic, technical or safety requirements of the performance.

No refunds or exchanges will be granted on the grounds of lateness.

For security reasons, Concorde – Espace Culture reserves the right to refuse entry to anyone who refuses to undergo a security check or who is carrying items that may pose a danger to the audience, the performers or staff.

Tickets may be exchanged up to twenty-four hours before the start of the performance. Exchanges are only permitted for a performance at the same or a higher price, subject to availability. 

All requests must be made to the box office by telephone, email or in person during opening hours.

Tickets purchased cannot be returned or refunded.

Information regarding age recommendations and sensitive content is provided for guidance only and does not entitle the holder to a refund or claim after the ticket has been purchased.

Concorde – Espace Culture reserves the right to amend the programme, cast, timings, running times, venues or any other information relating to a performance. Such amendments do not entitle the holder to a refund.

In the event of a performance being interrupted after it has begun, no refund will be payable.

In the event of a performance being cancelled or postponed, a refund or exchange may be offered. Concorde – Espace Culture will inform ticket holders via the contact details provided at the time of purchase.

Tickets may not be resold at a price higher than their face value.

Information regarding accessibility, sensitive content or age recommendations is available on the Concorde – Espace Culture website, by telephone or from the reception and box office staff.

The age ratings listed in the programme are for guidance only.

Personal data collected when purchasing a ticket is processed in accordance with current Swiss data protection legislation.

It is used exclusively for the purposes of managing bookings, welcoming visitors and, subject to the spectator’s consent, sending information relating to the activities of Concorde – Espace Culture. Certain data may be processed by technical service providers commissioned by Concorde – Espace Culture solely for the purpose of providing box office services and managing visitor relations.

Under no circumstances is data sold or passed on to third parties for commercial purposes.

Any person may request access to, rectification of, or erasure of their data by contacting Concorde – Espace Culture.

These general terms and conditions are governed by Swiss law.

Any dispute relating to their interpretation or enforcement shall fall within the jurisdiction of the courts of the Canton of Geneva.